VectorX DB Privacy Policy
Effective Date : August 12, 2025
This Privacy Policy explains how VectorX DB ("we", "us", or "our") collects, uses, stores, and protects your personal data when you use our services, websites, APIs, and platforms (collectively, the “Services”).
What Information We Collect
We collect the following types of information:
- Contact information: Your name, email address, phone number, and similar contact details
- Account information: Information you provide when you create an account, such as username and password
- Usage data: Information about how you use our services, including API calls, query patterns, and feature usage
- Communication data: Information you provide when you communicate with us, including support requests and feedback
We may also automatically collect certain information when you visit our website, including:
- Device information: IP address, browser type, operating system, and device identifiers
- Log information: Pages viewed, time spent on pages, links clicked, and other statistics
- Cookies and similar technologies: Data collected through cookies and similar tracking technologies
How We Use Your Information
We use your data to:
- Provide, operate, and maintain the Services.
- Authenticate and secure access.
- Monitor, analyze, and improve performance and user experience.
- Respond to inquiries and provide support.
- Send service updates and relevant communications.
- Comply with legal obligations and enforce terms.
Data Retention
We retain personal data only for as long as necessary. Below is our standard data retention schedule:
| Data Type | Retention Period |
|---|---|
| User Account Data | While account is active + 180 days after deletion |
| Vector/Embedding Data | Until deleted by user or account closed (purged within 180 days) |
| API Logs & Usage Analytics | 12 months |
| Billing/Payment Info | 7 years (tax/accounting compliance) |
| Support Data | 3 years |
| AI Training Data | Retained only with opt-in consent; anonymized if retained |
| Backups | Up to 180 days |
| Marketing Data | Until opt-out or 3 years of inactivity |
Upon user request or account deletion, we strive to delete or anonymize data within 30–60 days unless required to retain it longer for legal or operational reasons.
How We Share Your Information
- Service providers: Third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support
- Business partners: Companies we partner with to offer integrated services or joint promotions
- Legal requirements: When required by law, legal process, or government request
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
We do not sell your personal information to third parties.
Your Choices
- Update or correct your account information at any time
- Opt out of marketing communications by following the unsubscribe instructions
- Request deletion of your data by contacting us at support@vectorxdb.ai
Security
We use industry-standard technical and organizational measures including encryption, secure access protocols, audit logs, and firewalls to protect your data from unauthorized access, disclosure, alteration, or destruction.
Cookies and Consent
We use cookies to personalize content, analyze traffic, remember preferences, and improve performance. These include:
- Strictly Necessary Cookies – Required for site functionality
- Performance Cookies – For analytics (e.g., page load times, API errors)
- Functionality Cookies – Remember settings and user choices
- Marketing Cookies – With your consent, used for retargeting or advertising
You will be prompted with a cookie banner where you can consent or manage preferences. You can withdraw consent or block cookies anytime via your browser settings.
Children's Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children under this age.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest revision. We will notify you of material changes through email or platform notification.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
LaunchX Labs (VectorX DB)
1st floor, Awfis, Vajram Esteva,
Devarabisanahalli, Bellandur,
Bengaluru, Karnataka 560103
Email: support@vectorxdb.ai